EMOTIONAL LABOR

In many areas of life, people have to fake their feelings and look happy, welcoming, friendly and eager to please whereas deep down, they feel quite the reverse. This is especially true in the service industry, in retail, in customer relations but also in medicine and all areas of the business world where pleasing customers and thus attracting more business is the order of the day. Yet what does this continual play acting, also called emotional labor, do to the individual? Do your research and find out. When you are ready, write an essay in which you describe what emotional labor is and what effects it has.

Familiarize yourself with the topic

·         What is emotional labor https://www.youtube.com/watch?v=dFzl3vTqGTs

Reading material to make notes on

·         How faking your feelings at work can be damaging http://ww w.bbc.com/capital/story/20180619-why-suppressing-anger-at-work-is-bad

·         Emotional labor https://www.mindtools.com/pages/article/newTMM_44.htm

·         Managing the hidden stress of emotional labor https://hbr.org/2016/09/managing-the-hidden-stress-of-emotional-labor

·         Emotional labor consequences https://www.ukessays.com/essays/management/consequences-of-emotional-labour-management-essay.php

·         Effects of emotional labor on physical and mental health https://psychologenie.com/effects-of-emotional-labor-on-physical-mental-health

Videos to watch and take notes from

·         Analyzing emotional labor https://www.youtube.com/watch?v=mrrR7U6HLZc

·         Interview with Arlie Hochschild; The Outsourced Self

https://www.youtube.com/watch?v=vESnGnrQKdQ

A study
   Inside Amazon https://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html

     
     Refer to my second blog, The Essay Archive, for sample essays: https://theessayarchive.blogspot.com/